Shipping and Delivery Policy

Effective Date: July 29, 2026

Tiel Store delivers products across Kenya.

Delivery timelines are estimates and may vary during holidays or unforeseen circumstances.

Shipping costs are calculated at checkout and depend on the delivery location.

Customers will receive updates regarding the status of their orders via email or WhatsApp where applicable.

If delivery cannot be completed due to incorrect customer information, additional delivery charges may apply.

Customers should inspect packages upon delivery and report any damage within 24 hours of receipt.