Effective Date: July 29, 2026

Payment Policy

• Tiel Store accepts payments exclusively through M-Pesa.
• Orders are confirmed only after successful payment verification.
• Customers should retain their M-Pesa transaction confirmation messages for reference.

Cancellation Policy

• Orders may be canceled before they have been dispatched.
• Once an order has been shipped, it cannot be canceled and will instead be subject to our Return Policy.
• To request a cancellation, customers should contact support as soon as possible.

Contact Information

Email: support@tielstore.com

WhatsApp: +254706252556