Effective Date: July 29, 2026

Thank you for shopping at Tiel Store (“we,” “our,” or “us”). We strive to ensure that our customers are satisfied with every purchase.

Returns

Customers may return eligible items within seven (7) days of receiving their order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• All tags, labels, and packaging must be intact.
• Proof of purchase must be provided.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, or altered.
• Underwear, swimwear, and other intimate apparel.
• Sale or clearance items.
• Customized or personalized products.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed via M-Pesa within 7 business days.

Shipping fees are non-refundable unless the return is due to:

• Incorrect item delivered.
• Damaged or defective item.
• An error made by Tiel Store.

Exchanges

We offer exchanges for eligible items subject to product availability. Customers requesting exchanges may be responsible for the cost of returning the original item.

Contact Information

For all return and refund inquiries, please contact us:

Email: support@tielstore.com

WhatsApp: +254706252556